Galtec Service Desk
Need engineer support? You’re in the right place.
Connect with a Galtec engineer and get your issues fixed in real time.
Simply enter the 9 digit code provided by your Galtec engineer below, then run the downloaded executable and follow the on screen instructions.
Your Galtec engineer will talk you through the process, step by step. Once the technician is connected to your device, they will be able to view any content on your screen and make configuration changes. We strongly recommend closing any confidential information prior to initiating the remote connection.
Please enter your 9 digit code:
Our remote connection tools are fully encrypted, based on RSA private/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today’s standards.
Peace of mind: every support session must be authorised by you. It is not possible for us to invisibly control your computer. For data protection reasons, the user operating the remote computer can detect when someone is accessing the machine, monitor all Galtec engineer activity and terminate the session at any time.
Connection reports are available on a scheduled basis, or any time upon request, so you’re always equipped with auditable records of all Galtec engineer access.
Our remote connection tools are the fastest on the market, with the capabilities for Live Chat, Silent File Transfers, Command Prompt and Bash Script Access – all completely controlled by your Galtec engineer.
Our engineers can seamlessly transfer your connection session between the team, or connect multiple engineers. Get access to the engineers you need, no matter the complexity of your issue.
