Device Lifecycle Managed Service

Simplifying the procurement of devices and on-boarding for employees.

Our Device Lifecycle Management (DLM) offering allows businesses to move away from task level operations, such as device imaging and deployment, and focus on high level projects and positive end user experience. Our DLM service provides centralised procurement and logistic resources which include staging, configuration, kitting, repair and return services, combined with asset reporting from a range of manufacturers as well as swap stock to ensure that faulty or broken devices are replaced quickly and efficiently.

Saving you time. Saving you money.

Could Device Lifecycle Management save your organisation money? Hardware remains an integral part of any IT strategy as businesses seek to arm their employees with mobile, secure and productive devices which meet the requirements of today’s worker. The Device Lifecycle Management solution should be implemented with two most important business achievements in mind: cost savings and freeing up time for the IT department. With devices arriving deployment-ready, DLM solution not only eases pressure on the internal IT team, but also enables peace of mind and guarantees maximum cost efficiency.

Our Service Desk team is always available and can facilitate new user devices whenever your business demands it. Here are main benefits of using our Device Lifecycle Management solution:

Drastically increases the speed that new employees get access to IT equipment and elevates uptime of user productivity.

Closely manages all assets across the environment using asset management tools to track user status and location.

Manages vendor escalations on failed devices and enables repair of devices with issues outside of warranty.

Controls safe disposal, compliant to any standard that customers require.

Simple, forecastable costs with the capability to flex up production when required for the business (such as new office openings or office moves).

Avoid low productivity and improve employee time management.

Our DLM response procedures are designed to react immediately to any request. Working device is in the user’s hands within 2 working days of request - fully business-ready without any input from the organisation’s IT team. And as a result, the perception of business’s IT Service Delivery is drastically increased.

Stay secure and connected.

Our DLM experts will manage your system at every stage. Our technical professionals are trained and accredited, with a proven track record of successful projects. We always follow organisation’s security policies when configuring devices. And with specialist engineers at the end of our support line, you will be able to get first and second line support when you need it. We resolve 98% of queries the first time. Issues are fixed fast, minimising downtime and boosting your team’s productivity.