IT Support

Understanding your business outcomes.

Managed IT Support comes in many forms from the big red light going off at 3am to a doors-locked 5 year strategy planning week. Responsiveness, agility, deep knowledge and purchasing are just some of the areas but it is our understanding of your required business outcomes that really makes us different. Plan early, future proof, transform, perfect and protect.

Here are our 4 core areas:

Flexible IT Support with various levels of cover

IT Consultancy

IT Reviews and Strategy

Fully Managed IT Projects

Flexible IT Support.

Why buy the same support package as The Bank of England? If you have 40 employees, two servers and a small network you may not need to pay for an instant disaster recovery failover service equal to a corporate bank. Equally, you may still have a reasonably sized infrastructure but if it is all on one site, there is no need for the same Follow the Sun package as a multinational. With a range of flexible IT Support packages, we can ensure that you see real financial benefit to working alongside Galtec with what our customers regard as a “sleep better” service.

IT Consultancy.

Our consultancy tends to take a couple of different forms.

Help, we think something is wrong.

It often starts with a gut feel or perhaps a small incident. Your incumbent services provider may not have been onboarded by you. They may be a legacy. If you need someone to have a quiet look at things to offer a second opinion, we are here to help. In the past we have discovered that services were being third partied out abroad for organisations whose data protection requirements specifically forbid such actions. You’ll be amazed what you can uncover when you let us peek through the curtains.

Transformation sense checking

10 years ago no-one had heard of the gig economy. Now, in some offices, it represents half of the workforce. That‘s the sheer pace of change and that’s just people, what about the tech? Over the next 12 years we will see the advent of quantum encryption and the everyday use of AI. Some of our insurance clients are already using intelligent software to spot things right under their noses that they never knew where there.

You need a very savvy tech partner who understands where things have come from, where they are going and also where they might be going because planning five years ahead is now a massive logistical journey.

IT Reviews and Strategy.

It only takes one TED Talk and the boss comes in all fired up on a Monday with a totally new vision for the future of the business. These visions need to be explored to see how viable they are and at Galtec we love this side of our business. The exploration of the possible. We can create a full tech map and inventory plus data mapping in order to ensure that you have the fullest understanding of your existing landscape. This is usually the best asset to bring to any strategic discussion as it helps keeps things practical from the start.

Planning and foresight are what we live and breathe so, let us partner with you and show you what the reality of your dreams looks like.

Fully managed IT projects.

After all the planning, the late-night pizza deliveries, the costings and the legacy challenges comes the implementation stage. Typically, this requires you to bring assistance in for your in house people who may require additional skill sets to deliver any transformation project, no matter how small. For some businesses, it may be merging two large Office 365 tenants, split across multiple regions spanning 8 on premise domains. For others, you may need to ensure that your disaster recovery failover strategy is tested, watertight and reliable, even at 4:00am in the morning. We are seeing a massive increase in IOT tech (internet of things) meaning that you need partners who understand how to link your new smart coffee machine up with the ordering system so it automatically reorders when stocks are low. It all sounds a bit space age but this technology is happening right now. The most likely IOT projects you have in your near future are smart lighting and washroom services.

Customer satisfaction is our priority

Our customers are always at the heart of our business. Our team works hard to create top-of-the-line solutions, and we're ecstatic to hear that our services has been a good fit for our clients and their organisations.