Our new Service Desk Platform is up and running!

As you know, we have been busy working on a new Service Desk System and Galtec Customer Portal.

We are very pleased to confirm the new Service Desk platform is now live.

Not only will this enable us to better manage your Service tickets, but it will allow you to send a ticket request through to the team via our new Galtec Customer portal. The portal will allow you to easily get updates for tickets that you have raised, and to check on their status. 
 
The Portal can be accessed here - https://galtec.myportallogin.co.uk/

To create your account for the portal, please email the service desk. This will automatically create your user account which you can then use to raise tickets going forward.

You will still be able to raise a ticket during operating hours, (Monday to Friday, from 8:30 am to 5:30 pm), using the following contact details:
email: support@galtec.com
phone: 0113 282 199 (Opt.1)

View our user guide with step-by-step instructions on how to log in to the portal and how to raise a new ticket:

Please take the time to read through the attached guide and if you have any questions, please don’t hesitate to contact us.