Why IT support is crucial for your organisation?
Every fully operational organisation has a division that is predominantly technology based. No matter what product you sell. That’s why IT support for business is absolutely essential.
The nature of technology can be unpredictable. Nothing is perfect - something will definitely go wrong at some point.
The IT department has to understand new technology, keep up with emerging IT trends, and resolve clients’ queries and issues while focusing on quality customer service.
The question is: Do you have the expertise and resources in place?
Even if you do, you are busy running your business. Working with a third-party IT support team will help take some of the weight off your shoulders.
1.Accurately managed IT keeps your business secure
Cyber security is a major issue in the business world today. It is very likely that you are vulnerable to cyber-attacks, no matter how big or small your business is.
According to a Small Business Administration survey, 88% of small business owners perceive their organisations are exposed to a cyber-attack. Don’t wait until it’s too late to protect your organisation.
Many SMBs cannot afford professional cyber security solutions or do not know where to start.
Fortunately, there are many ways in which you can improve your security posture.
Galtec are pleased to boast a comprehensive array of security partners and associated resources designed to help you create an end-to-end cyber security plan.
2.IT support is fundamental to keep your customer service quality
No matter what product you sell, you are probably dealing with a calls from customers who may need technical help.
Without the knowledge, it will be impossible to solve their problems quickly.
Professional IT support experts understand how to translate their technical knowledge into easily understandable advice, ensuring that they are satisfied with your products or services.
Responsiveness, agility and deep knowledge are just some of the areas but it is our understanding of your required business outcomes that really makes Galtec different. Plan early, future proof, transform, perfect and protect.
3.IT support helps organise and protect your data
Managing and protect your business’s data information can be extremely challenging, especially if you are not an IT expert.
Technology professionals can help you organise and secure all of your essential data.
Confident support team has the knowledge to help your business run more efficiently, leaving you more time to worry about managing your project efficiently and staying profitable.
“I can honestly say that Galtec Solutions have been the perfect IT Managed Service Provider. Thanks to the considerable knowledge of their SME's, approach to project management, and genuine customer focused approach, the RLSS UK have been able to successfully mature our IT Infrastructure to meet the industry's best practice.
They are the one partner I do not have to worry about managing, a rarity in today's world!”
Head of Business Systems & IT, RLSS UK
How Galtec can help
From data, to infrastructure to workflow and collaboration, Galtec is the power behind your business, empowering and optimising all areas through technology designed with people in mind. Our entire team is handpicked to deliver exceptional service; 93.92% success rate to be exact and that’s not just our account managers but also our technical support… absolutely 100% there when you need us.
As a support and managed service provider, we are poised to deliver you realistic projects without breaks in service.
24x7 Advanced Performance Monitoring
Our monitoring platform, powered by SolarWinds, provides constant monitoring of your entire environment. If any thresholds are breached, our platform will self-heal the issue, or automatically generate a service desk ticket for immediate response.
Monthly Network Health Review
Dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for your business and deploy the fixes you need, when you need.
Seamless onboarding process
When choosing Galtec for your Support and Managed Services, we do all the heavy lifting, ensuring a smooth and seamless transition. Our dedicated team of ITIL v4 and Prince2 Practitioner specialists provide clarity before, during and after every stage of the onboarding process so you know where to focus your resources, and when.
Flexible IT Support
With a range of flexible IT Support packages, we can ensure that you see real financial benefit to working alongside Galtec with what our customers regard as a “sleep better” service.
IT Consultancy
It often starts with a gut feel or perhaps a small incident. Your incumbent services provider may not have been onboarded by you. They may be a legacy. If you need someone to have a quiet look at things to offer a second opinion, we are here to help. In the past we have discovered that services were being third partied out abroad for organisations whose data protection requirements specifically forbid such actions. You’ll be amazed what you can uncover when you let us peek through the curtains.
IT Reviews and Strategy
The exploration of the possible. We can create a full tech map and inventory plus data mapping in order to ensure that you have the fullest understanding of your existing landscape. This is usually the best asset to bring to any strategic discussion as it helps keeps things practical from the start.
Planning and foresight are what we live and breathe so, let us partner with you and show you what the reality of your dreams looks like.
Fully managed IT projects
From Managed Services to Cloud, Networking, Security, Project Management, Asset Management and IT Support, we deliver the holistic view that you need for smooth future-proof project delivery.