Asset Repair, Disposal, Data Sanitisation and Destruction

Repairs Service Overview

At Galtec, we understand that device downtime impacts productivity. Our repair services are designed to minimise disruption and keep customer operations running smoothly.

We offer expert repairs for a wide range of devices including:

• Smartphones

• Tablets

• Laptops

• PCs

• Barcode Scanners

• Warehousing Equipment

Every device undergoes a full health check before and after repair to validate quality and reliability. Every repair is protected by a 12-month guarantee and covers flexible arrangements to suit your requirement:

• Ad-hoc repairs – No commitment, just expert repairs when you need them.

• Contractual pricing – Cost-effective repair solutions tailored to your business.

• Fleet repair cover – Annual service plans for large-scale deployments.

How Our Device Repair Process Works

Device repairs operate using a defined methodology:

1. Submit Device Details – Provide the make, model, serial number (or IMEI), and a brief description of the fault.

2. Receive a Provisional Quote – Galtec provide an estimated repair cost based on the information provided.

3. Send the Device for Inspection – Ship the device to us by pre-agreed shipping methods. Our engineers will confirm the fault and assess the full repair requirements.

4. Revised Quote (If Needed) – If the fault differs from the initial description, we’ll provide an updated quote for approval.

5. Repair & Testing – Once approved, we’ll complete the repair within the quoted timescales. Every device undergoes comprehensive testing to ensure full functionality.

6. Secure Return Shipping – The repaired device is returned via pre-agreed shipping methods.

Pre-Inspection Disclaimer: 

All quotes provided for device repairs are provisional and subject to revision following a comprehensive inspection. The initial estimate serves as an approximation based on the information provided. Actual repair costs may vary based on a thorough evaluation by our certified technicians. We strive for transparency and will communicate any adjustments in an updated quote promptly, at which stage the works can be cancelled if the costs are deemed too high. We appreciate your understanding as we aim to provide you with an accurate and reliable service.

Post Diagnosis Disclaimer:

While our team has conducted a thorough diagnostic assessment of your device, it is important to note that no quote is guaranteed until the repair process is complete. The intricacies of electronic devices can sometimes reveal unforeseen challenges during the repair process; therefore, the final cost and success of the repair can only be conclusively determined upon completion. We appreciate your understanding as we aim to provide you with an accurate and reliable service.

Recycling and Asset Disposal

Galtec offer two distinct services to help businesses responsibly manage their end-of-life IT equipment:

1. Asset Disposal – Trade-in & Secure Sanitisation of Reusable IT Equipment

For businesses looking to maximise value from surplus IT assets, our Asset Disposal Service provides a secure, structured process for IT trade-ins and repurposing.

Key Features:

• Trade-In & Resale Value – We assess reusable IT equipment for potential resale, helping businesses recover value.

• Certified Data Erasure – All devices undergo Certus Data Erasure, with full certificate evidence provided.

• Secure Logistics – Controlled collection and processing to ensure data security and compliance.

• Sustainable Repurposing – Where possible, devices are refurbished and reintroduced into the market, reducing waste.

Best For:

• Recently replaced but still functional IT equipment.

• Devices with residual value.

• Secure and compliant data sanitisation.

2. WEEE Recycling – Collection of Old & Unwanted Equipment

Our WEEE (Waste Electrical and Electronic Equipment) Recycling Service provides a hassle-free way to dispose of broken, obsolete, or surplus IT equipment in full compliance with environmental regulations.

Key Features:

• Simple Collection Process – Book a collection, and our logistics team will ensure the right vehicle and equipment for a smooth pickup.

• Eco-Friendly Disposal – All waste is processed in line with WEEE regulations and our Zero Landfill Promise.

• Secure Handling – Any data-bearing devices are securely processed to prevent data leaks.

• Certification & Compliance – Documentation shared to evidence compliant recycling.

Best For:

• End-of-life IT hardware.

• Broken or obsolete equipment.

• Bulk clear-outs of unwanted devices.

Galtec partner with Upper Tier Waste Carriers, allowing us to transport any type of waste, including hazardous waste, our own waste, and waste created by others. This includes T11 Exemption which allows us to repair, refurbish or dismantle various types of waste electrical electronic equipment (WEEE). The whole WEEE item, or any parts, can then be reused for their original purpose, or recovered for a different purpose. Partner registration certificates are available upon request.

Data Sanitisation & Destruction

Galtec understand the importance of data security and prioritises sensitive information protection at the centre of all processes. Our partner’s data sanitisation and HDD/SSD/tape destruction services follow the highest standards of security and compliance, using the Certus Erasure Tools for secure data wiping.

Our Process Includes:

• Dedicated, Tracked Vehicles: We use secure, tracked vehicles to transport devices to our facility, ensuring safe, point-to-point delivery.

• Secure Holding Units: Devices are stored in locked holding units upon arrival, ensuring that all data-bearing assets are protected and secured throughout the process.

• Data Sanitisation with Certus Erasure Tools: We use Certus Software, which follows NIST SP 800-88 and IEEE 2883 standards to completely erase data from drives. You will receive tamper-proof certificates for each drive, gauranteeing that your data is permanently removed, for future audit evidence.

• Manual Removal & Destruction of Failed Drives: If a drive fails during the sanitisation process, we manually remove it, ensure proper tracking with serialised reports, and physically destroy it using our in-house HDD shredder to make the data irretrievable.

On-Site Data Sanitisation Service

Galtec also offers on-site data sanitisation services for clients who require secure data erasure at their premises. We can deploy qualified Certus engineers to perform the sanitisation process directly on your site, ensuring the highest standards of data security are met without the need for transporting your devices, or for complete peace of mind that data has been sanitised prior to shipment.

Additionally, we can set up customer portal access and assign licences to your organisation, enabling your team to carry out the sanitisation process independently using Certus Erasure Tools. This flexible solution allows you to maintain full control over the data sanitisation process while benefiting from Certus' industry-leading standards.

Whether you prefer on-site assistance or self-service capabilities, our goal is to provide a secure, efficient, and compliant data sanitisation solution tailored to your needs.