Token Support is ideal for those who have an existing IT department that needs additional resources, for those with one-off support requirements and for those who aren’t able to commit to a contract.
We understand that some of our clients only need support now and again so there are two options for non-contract support.
Ideal for emergency IT support this service is available to everyone. You will be allocated an engineer qualified to deal with your issue.
Priority is given to contract clients so availability cannot be guaranteed with Ad-Hoc support.
Block Booking engineer hours
This service allows non-contract clients to purchase a block of 10 or more engineer hours at a reduced rate. Clients are allocated the number of hours they have purchased against their record in our systems. As time is used up it’s deducted from your allocation.
You will receive a statement of time used and time remaining upon request.